Effective date: November 12, 2026
These Terms of Service govern your use of the Charlotte Closet Company website and your requests for information, consultations, and custom storage services. By using this website, you agree to these Terms.
About Our Services
Charlotte Closet Company provides custom storage design and related consultation services for customers in North Carolina and South Carolina. The website allows visitors to learn about our services and request a consultation.
Submitting a consultation request does not create a contract, guarantee availability, or obligate either party to proceed with a project. Any project scope, pricing, materials, installation terms, deposits, payment schedules, warranties, and completion terms will be governed by a separate written agreement or proposal accepted by both parties.
Using the Website
- Use the website only for lawful purposes.
- Provide accurate information when submitting a consultation request.
- Do not interfere with the website, attempt unauthorized access, introduce malicious code, or misuse forms or communications.
- Do not copy, reproduce, modify, or commercially exploit website content without permission.
- Do not submit content that is unlawful, threatening, defamatory, misleading, or infringing.
Consultation Requests and Communications
We may use the information you submit to respond to your request, discuss your project, schedule a consultation, prepare an estimate or proposal, and provide related communications. Submitting information does not guarantee that we will accept a project or provide a proposal.
Estimates, Proposals, and Project Agreements
Website descriptions, examples, photographs, and general information are provided for informational purposes. Measurements, materials, colors, finishes, product availability, installation conditions, and pricing may vary by project.
A project becomes binding only when the parties enter into a written agreement or accepted proposal. If these Terms conflict with a signed project agreement, the project agreement controls for that project.
Intellectual Property
The website and its content, including text, branding, graphics, photographs, designs, and layout, are owned by or licensed to Charlotte Closet Company and are protected by applicable intellectual-property laws. We grant you a limited, personal, non-transferable right to view the website for its intended purpose.
Third-Party Services and Links
The website may include links, embedded content, analytics, social-media features, or services provided by third parties. Those third parties may have separate terms and privacy policies. Charlotte Closet Company is not responsible for third-party services or content.
Disclaimers
The website is provided on an “as available” basis. We do not guarantee that the website will always be available, uninterrupted, secure, or free of errors. Website information is general information and is not a substitute for a project-specific consultation, measurement, proposal, or written agreement.
Limitation of Liability
To the maximum extent permitted by law, Charlotte Closet Company and its owners, employees, contractors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of the website or reliance on website information.
Nothing in these Terms limits liability that cannot legally be limited under applicable law. Liability for a specific project is governed by the applicable written project agreement.
Indemnification
You agree to defend, indemnify, and hold harmless Charlotte Closet Company and its owners, employees, contractors, and service providers from claims, losses, liabilities, damages, and expenses arising from your misuse of the website, violation of these Terms, or violation of another person’s rights.
Dispute Resolution and Governing Law
If a concern arises from use of the website, please contact us through the website first and allow a reasonable opportunity to address it. These Terms and website-related disputes will be governed by the laws of North Carolina, without regard to conflict-of-law principles, unless applicable law requires otherwise. Any court proceeding relating to these Terms should be brought in a court with appropriate jurisdiction in North Carolina.
Disputes relating to a specific design or installation project may be governed by the dispute-resolution terms in the applicable written project agreement.
Changes to These Terms
We may update these Terms from time to time. We will update the effective date when changes are made. Your continued use of the website after updated Terms are posted means you accept the revised Terms.
Contact
If you have questions about these Terms of Service, contact Charlotte Closet Company through the consultation or contact form on this website.
This draft is prepared for a consultation-based business serving North Carolina and South Carolina. Have a qualified attorney review it before publication, especially the governing-law, dispute-resolution, liability, project-contract, deposit, cancellation, refund, warranty, and installation provisions.