Effective date: November 12, 2026
Charlotte Closet Company respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website or contact us about custom closets and storage solutions for customers in North Carolina and South Carolina.
Information We Collect
We may collect information you provide when you submit a consultation request or contact form, including your name, email address, phone number, and any project details or messages you choose to send us.
We may also receive limited technical information about your visit, such as browser type, device information, approximate location, pages viewed, and interactions with the site. This information may be collected through cookies, analytics tools, and similar technologies.
How We Use Information
- To respond to consultation requests and questions
- To understand your project and provide requested services
- To communicate with you about your inquiry
- To improve our website, services, and customer experience
- To understand website traffic and performance
- To send marketing communications when permitted and requested
- To protect the website, prevent misuse, and comply with legal obligations
Cookies and Analytics
We may use cookies and similar technologies to support website functionality, understand visitor activity, and improve our site. We may use Google Analytics or similar analytics services. These services may collect information about how visitors use the website.
You can adjust cookie settings through your browser. Disabling cookies may affect some website features.
Marketing, Social Media, and Email Services
We may use social media tools, email marketing services, customer relationship management systems, and related service providers to communicate with customers, manage inquiries, and promote our services. These providers may process information on our behalf and maintain their own privacy policies.
You can unsubscribe from marketing emails by using the unsubscribe option in the message or by contacting us through the website.
How We Share Information
We may share information with service providers that help us operate the website, manage inquiries, provide analytics, send communications, or support our business. We may also disclose information when required by law, to protect our rights, or to prevent fraud, abuse, or security threats.
We do not sell personal information for money.
How Long We Keep Information
We retain personal information for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, resolve disputes, comply with legal obligations, and protect our business. Retention periods may vary depending on the type of information and the reason it was collected.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your Privacy Choices
Depending on where you live and applicable law, you may have rights to request access to, correction of, or deletion of personal information we hold about you. You may also have the right to opt out of certain marketing communications or request information about how your data is used.
To make a privacy request, contact us through the website with enough information for us to identify and respond to your request.
Children’s Privacy
Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Third-Party Websites
Our website may contain links or integrations to third-party websites and services, including social media platforms. We are not responsible for the privacy practices of those third parties. Review their privacy policies before submitting information to them.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Your continued use of the website after an update means the revised policy will apply to your use of the site.
Contact Us
If you have questions about this Privacy Policy or your personal information, contact Charlotte Closet Company through the consultation or contact form on this website.
This draft is prepared for a website serving customers in North Carolina and South Carolina, based on the information provided about current data practices. Have a qualified attorney review it before publication, especially if your services, tracking tools, marketing systems, or customer locations change.